Everything You Need to Know
Before Getting Started
We understand that taking the first step to recover lost assets can be stressful – and you’re bound to have questions.
Here, we’ve answered the most common concerns our clients raise. Whether you’re wondering how the process works, what results to expect, or how we handle privacy, you’ll find clear and honest answers below.
Still unsure? Our team is here to support you.
Can you really recover stolen cryptocurrency?
Yes – in many cases. We use blockchain forensics, cyber intelligence, and legal collaboration to trace assets and pursue recovery. While not every case is recoverable, we only take cases we believe have real potential.
What information do I need to provide to start?
We typically need:
– Transaction IDs (TXIDs)
– Crypto wallet addresses
– Screenshots of conversations or payment platforms
– Emails or scam website URLs
– Any relevant documents.
The more you provide, the better we can help.
How long does the recovery process take?
It depends on the complexity. Most investigations take between a few weeks to several months. We provide an estimated timeline after reviewing your case.
Do you assist clients globally?
Yes. We operate internationally and work with partners and authorities across the UK, Europe, North America, and beyond.
What happens during the investigation?
Our team traces blockchain movements, gathers technical and communication evidence, and builds a complete profile of the scam. You’ll receive a clear report with findings and next steps.
Will I receive a report I can use in legal action?
Yes. You’ll receive a comprehensive, professionally formatted report suitable for legal, financial, and enforcement use.
Can you still help if I already filed a police report?
Yes. We can supplement your police report with technical findings and may even accelerate progress through our internal legal partnerships.
How much does your service cost?
After a free consultation and case evaluation, we offer a clear proposal based on your specific situation. No hidden fees – full transparency.
Is there a refund policy?
Yes. If after the initial review we determine that recovery isn’t feasible, you’re entitled to a full refund within 14 business days, no questions asked.
Do you work on a success-based model?
In some cases, yes. We may offer partial or full contingency pricing depending on case viability. Terms will be discussed upfront.
Are your methods legal and ethical?
Absolutely. We work within legal frameworks and never use illegal or invasive techniques. We collaborate with law enforcement, not operate outside it.
How do you protect my information?
All case data is handled with strict confidentiality and stored in encrypted systems. We never share your data without permission.
How do I know I can trust you?
We understand the hesitation. That’s why we’re transparent about everything we do. We’re a UK-based team with verified partnerships, years of experience, and a money-back guarantee to give you peace of mind.
Get Answers or Reach Out — We're Here to Help
We know that recovering lost funds or dealing with online fraud can raise a lot of questions. That’s why we’ve answered the most common ones below – clearly and transparently.
Still can’t find what you’re looking for?
We’re just a message away.
Email us at: support@shieldlex.net
Call us directly: +447441942619
Or use our Contact Us page to get in touch — we respond quickly.
Risk Warning:
Trading Crypto and Contracts For Differences (CFD’s) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin.
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Our Offices
Address:
16a The Avenue Sneyd Park,Bristol,City
Of Bristol, United Kingdom, BS9 1PE
Phone:
+447441942619
Email:
support@shieldlex.net
Risk Warning:
Trading Crypto and Contracts For Differences (CFD’s) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin.
